We have a team of technicians whose primary skill is in the diagnosis of computer and network related faults. We are also effective communicators so we share the knowledge between our technicians via our knowledge database and through more conventional methods of communication! Through the combined experience we bring with us to a fault diagnosis situation we rectify the most complex of faults with relative ease. We provide fixes not work-rounds. We offer a proactive approach to fault diagnosis by working through a system in the first instance to stabilise the performance then, and only when our technicians and the customer are satisfied with the stabilisation, we implement remote monitoring. This allows us to collect data for analysis as to how we can improve the performance of a system and to provide us with information relating to parts of the system or network that are failing in any way and could potentially cause a problem. This information is then passed back to the customer along with our recommendations to resolve with only planned downtime.